CLIENT AGREEMENT

This agreement is between you, (the Client/purchaser contracting to receive services) and the Service Provider (party providing services: Cameron Associates HR Consulting and Career Coaching LLC, also referenced as Cameron Associates). The work to be performed is limited to the description of work on the FEE QUOTE. This “Work for Hire Agreement” is made effective as soon as the Client accepts the Order Agreement and payment clears.  Client agrees that their electronic agreement by email is as binding as a signature and terminates when the work is complete.  

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SERVICES

Customized Résumé Development and Writing

Cameron Associates delivers a résumé and cover letter in a template that can be adjusted to suit different job ads. We use a consultative, collaborative process in the development of documents for job search. We emphasize your accomplishments, abilities, expertise, experiences to increase your potential to be noticed by Applicant Tracking Software (ATS) and prospective employers.  

 

Process

• Analysis of your current résumé/other information provided by you focusing on your desired job areas/aligned with your expertise/skills

• Email delivery of v0.1 (or the first draft);

• Revisions up to v0.2 and v0.3 in template format

• Invoice payment must be made prior to any drafts being provided

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Note regarding content/wording we may keep:  If your original resume wording/content in any section of the resume is already appropriate, we do not rewrite for the sake of rewriting. We keep what may be good in what you send us, then remove or rewrite content to make it easier for ATS technology and people to read your resume.  The goal is to have content in your updated resume to optimize keywords/prioritize your resume against hundreds of other applicants for the same job.  The result of ATS technology and recruiters/hiring managers is then based on ATS programming and choices made by recruiters/hiring managers.  There is no guarantee made by Cameron Associates and/or Linda Cameron regarding the outcome of ATS or decisions made by recruiters/hiring managers. 

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Note regarding Applicant Tracking Systems (ATS):  We create resumes that can be read by ATS systems. When you upload your resume to Indeed or ZipRecruiter (ATS systems) this does not mean that those or any ATS will automatically correctly place the names, places, etc., in the proper location on their site’s form. 

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An ATS is a reader, and when it tries to apply its fuzzy logic to fill in an online form, it’s not guaranteed (and Cameron Associates and/or Linda Cameron does not guarantee) that any ATS or any site will pick the right information from a document grouping it together correctly in a jobsite profile form. 

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If you’re doing more than just uploading your resume to attach it to your online profile (e.g., you’re letting that system try to recreate your resume to fill in its form fields), you still must review it and most likely edit/correct it.  Do not assume that ATS will parse and fill exactly.  They aren’t that sophisticated yet.  ATS checks for matching keywords between your resume and a job ad, or your resume to whatever keywords a recruiter might input to do a search.  ATS can read information attached to profiles on those job sites, but they’re not ‘writers’ or ‘form fillers’. If you let them fill in a form, you must check/correct the information. 

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Cover Letter

Cover letters make use of keywords from job ads.  To create a Targeted cover letter, a job ad is needed.  The alternative is to provide you with a generic cover letter template with guidance in the template to help you adapt your cover letter to the job ad. 

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LinkedIn

As with resumes and cover letters, LinkedIn uses keywords to find candidates with matching job skills.  LinkedIn is an application tracking system (ATS) allowing it to be used to find candidates and allowing job seekers to find jobs using keyword searches.  With a final resume, we can provide you with a guided document to update your Linked profile to get more out of it. (LinkedIn has deleted profiles being edited by others using your login.  Using our document or collaborating via Zoom, we can guide you through updating your profile.) 

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Career Coaching

Services provided are consultative and flexible.  Depending on client preference, we can be more methodical in the approach for career transition (e.g., using RIASEC model to determine preferences to define potential industries/careers to pursue) through the use of a workbook, career planner, implementation toolkit.  We can also be methodical in approach/more consultative and pursue client goals through a chronological process of identifying needs and defining steps to reach goals.  Career coaching also includes defining skills gaps, interview rehearsals (using STAR/SAR and traditional interviewing approaches), as well as ongoing consultation as-needed in career progression, challenges, aspirations.  Client understands the process is iterative and dependent on client participation/cooperation throughout the process.

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Invoicing/Payment

Client agrees payment to be made/processed/cleared prior to any work being done.  

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Pricing: Costs are based on the information provided by you.  You are charged for services to be received.  If your resume or other information shows your years in the workforce is more than what you’ve provided at the time of purchase, you will be billed for the difference; work will not begin until proper payment has been made/completed. 

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EXPECTATIONS

• Service Provider offers the experience and ability to perform the services quoted. Service Provider is not responsible for a missed deadline if Client has been late in supplying materials or has not approved of work in a timely manner at any stage of the process.

• Service Provider will create document layouts and content.  An initial draft (v0.1)  may be content only in paragraph or bulleted form; not necessarily in template design) and up to 2 revisions, if needed, will be provided to Client.  

• Additional drafts or changes requested of the Service Provider after v0.3 may be at additional expense to Client. 

• Client agrees to make reasonable efforts to be available by email/telephone to answer questions/clarify data. Failure of Client to provide availability could result in termination of agreement by Service Provider.

• Draft copies of résumés, cover letters, profiles will be provided after receipt of client’s existing résumé/documentation. All services after v0.1 usually completed in 3-5 business days after receipt of input to previous version, subject to Acts of God, equipment failure or emergency circumstances, and timeliness of client input.

• Service Provider operating hours: Mon-Fri 9:00 AM-4:00 PM (Eastern time) excl. holidays.  Exceptions may be made on request (we have an Associate on the US West coast, available for those who need service outside the Eastern time zone office hours)

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COMPENSATION AND EXPENSES

• Compensation for all services is payable by credit/debit card prior to any work being done. 

• Client agrees to pay full amount due; no further services are provided without payment completed. 

• Client acknowledges and understands that fees are for all services including Client consultation; writing and editorial work, design, layout and production and delivery and are neither cancellable nor refundable.

• Client documents are created based on information provided at the time of initial consultation and information provided on résumé review, cover letter review, or other submitted documents.

 

If additional or new information is introduced after work has started or any drafts have been completed and that information changes the direction or focus of the document, additional fees for consultation, writing, or revisions are applicable.No further work will be done in the event this occurs until adjusted payments have been made.

 

• Refunds WILL NOT be issued if a first draft document has been created and provided to the Client. If Client chooses not to proceed with services or does not complete any documentation as required AFTER v0.1 has been provided to Client, no refund is given.

• Client agrees to pay expenses including printing, postage if hard copy documents are requested to be mailed to the Client.

 

FINAL PROOFREADING AND ACCEPTANCE

• Final proofreading is the responsibility of the Client, and the Client must proof copies and request revision (by providing specific requested changes in writing) within 3 business days of receipt unless special arrangements are made with Service Provider.

• Finalization of contracted written documents must be approved within 3 business days of the receipt of materials (after editing and proofreading is complete). After 3 business days, all services will be considered approved and complete, and additional work will be billed as a new service.

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LIABILITY

• Service Provider is not liable for any inaccurate, incorrect, or misleading information in the prepared materials, nor on Client’s originals.

• Service Provider will not confirm or attempt to verify information provided by Client and will not be responsible for the accuracy or truthfulness of the information provided by Client.

• Service Provider is not responsible for consequential damages of any kind that Client may incur from 1) inaccurate documents 2) career counselling or 3) interview skills coaching.

• Service provider is not providing services in this agreement as a head-hunter recruiter and does not guarantee job placement, career, or employment success.

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ELECTRONIC FILES

• Service provider sends files in Word or PDF formats. Service Provider does not guarantee documents will retain all their original intended formatting features on CLIENT’s equipment. Service provider cannot provide technical support on document formatting on CLIENT’s equipment.

• Service Provider maintains Client files for 5 years unless the Client specifically requests in writing to delete files.

• Service Provider maintains Client files in electronic format. 

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CUSTOMER TESTIMONIALS

• Customer testimonials provided are from real clients and are provided to illustrate the results former clients have achieved and do not promise that all Clients will achieve the same results.

• Client agrees and understands that specific results using resumes, cover letters, social profiles, coaching are solely that of the Client. 

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TERMS

Client assumes responsibility for 1) accuracy of all information on all document versions, 2) the accuracy of final editing and proofreading, and 3) personal actions/outcomes resulting from services provided by Service Provider.

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PRIVACY POLICY for Cameron Associates HR Consulting and Career Coaching

Last Updated: August 2023

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At Cameron Associates HR Consulting and Career Coaching ("Cameron Associates"), we are committed to safeguarding the privacy and confidentiality of our clients. This Privacy Policy outlines how we handle, protect, and do not disclose your personal information.

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Information We Collect

• Personal and professional information you provide, such as your name, contact details, resume, cover letter, LinkedIn profile, and other relevant details.

• Communication data between us and our clients, including emails, messages, and notes from coaching sessions.

• Data regarding your use of our services and any feedback you might provide.
   

Use of Your Information

• Communicate with you regarding appointment scheduling, service updates, or other relevant notifications.

• Internal record-keeping and compliance with legal obligations.

• Address inquiries, requests, and concerns related to our services.
   

Non-disclosure of Client Information

We hold the confidentiality of our clients in the highest regard. We do not:

• Share, sell, lease, or rent any of your personal or professional information to third parties.

• Disclose any details or indicators regarding a client's intent to seek new employment, career changes, or any other private intentions.

• Use your information for any purposes outside the scope of our provided services without explicit consent.
   

Security

We implement suitable and effective security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. While we strive to protect your personal information, we cannot guarantee its absolute security. Any data transmission across the internet (e.g., text message, email, forms) is at your own risk.

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Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify our clients of any significant changes and encourage everyone to frequently check this page for any updates. Continued use of our services after such updates will constitute your consent to such changes.

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Contacting Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@cameronhrc.com

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AUTHORIZATION, ACCEPTANCE, APPROVAL, TO BEGIN THE WORK and CONFIRMATION of PRIVACY POLICY

I, The Client,  approve the work to be done upon my payment being made/cleared. 

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I agree that the transaction is fully binding and equal to an original signature on all matters related to the agreement.

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I authorize Service Provider to charge credit card/debit card for the services indicated. I agree that the transaction is fully binding and equal to an original signature on all matters related to the agreement with my card issuer.

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I agree that Authorization and Acceptance by me by checking the Client ‘ACCEPT ORDER AGREEMENT’ box is as binding as my signature. 

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I understand that writing is a creative service and fees are non-refundable and cannot be cancelled.

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I understand that fees are payable in full before services are provided or any work is done).

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I understand this is a work for hire agreement and it terminates automatically on completion of contracted services.

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I further affirm that the name and personal information provided on my order are true and correct. I further declare that I have read, understand, and accept the terms and conditions and the privacy policy contained herein.

 

By checking the ‘ACCEPT ORDER AGREEMENT’ box at the beginning of this document, I agree this constitutes my acceptance of this Agreement and transaction.